Frequently Asked Questions
We understand that using the Pinellas Homeless Management Information System (HMIS) can be complex, and we're here to help! If you don’t see the answer to your question, simply click the link below to submit a Help Desk Request, and we will do our best to assist you promptly.
Submit a Help Desk Request Here
Technical Support
How do I submit a Help Desk Request?
- Whether it’s your first or 100th time submitting a Help Desk Request, the attached guide can assist you in ensuring your request is submitted properly. Pinellas HMIS Help Desk Ticket How To.
Where can I find the Pinellas HMIS Live Site?
- At the following web address: https://wscs.wellsky.com/HLA/com.bowmansystems.sp5.core.ServicePoint/index.html#clientPointClientMain;1747252535472
Where can I find the Pinellas HMIS Training Site?
- At the following web address: https://wscs.wellsky.com/HLA_training/com.bowmansystems.sp5.core.ServicePoint/?Authorization=1a89c1621274bf09929f535272bdf8e23b5bdafb#skanPointMain;1747237484319
How do I reset my Pinellas HMIS password?
- Click “Forgot Password” on the login page of the live site. You will then be prompted to enter your username and click “send”. A password reset email will be sent to the address associated with your account.
Why is my Pinellas HMIS account locked?
- Common reasons for being locked out of your account include login attempted too many times, annual refresher training not completed, suspended access, etc. For assistance, please contact the Pinellas HMIS team via a Help Desk Request.
What should I do if I need additional HMIS help?
- If you need additional HMIS assistance there are a variety of resources on the Help Desk Knowledge Center, including how-to guides for data entry, workflows, and reporting. HMIS Virtual Office Hours are also hosted monthly. These cover different HMIS topics each session and include an open forum for questions. Additionally, workflow training courses are offered on a regular basis. View the Community Calendar and register here! If you can’t find the answer to your question on the Help Desk, or if you would like to schedule a specific training session for yourself or your team, please submit a Help Desk Request here.
Programs
How do I sign up for training?
- You can view the training schedule and register via the Community Calendar. If you would like to request a specific or one-on-one training, please Submit a Request here.
I’m using HMIS, but what do all these icons mean?
- Click here for a cheat sheet on common icons in HMIS and hints on how to better utilize the system.
How do I request a new user?
- For detailed instructions, please visit the Request a New User article.
When does a client need an Informed Consent & Release of Information (ROI) in the system?
- Every active client in the system MUST have a valid ROI documented in HMIS. This includes minor children. Before entering a client into a project or logging a service transaction, it is the responsibility of the end user to make sure the client has a valid ROI on file. If the ROI is about to expire soon or they don’t have one, please make sure you obtain one prior to entering their information. For more information, please review the Informed Consent & Release of Information Guide.
Reporting
How do I run reports for my agency?
- The reports available to you will depend on your HMIS access level. Step-by-step reporting guides can be found here.
How do I request a custom report?
- If a custom report is needed, please submit a Report Request Form and click here to view the accompanying article for instructions on how to complete the form.
I think I need to request a new project in HMIS, but I’m not sure.
- The New Project Request article will help you determine whether a new project needs to be created and provide guidance on how to complete a request form if a new project is needed.